Return & Refund Policy

Return & Refund Policy

At Girenavo, customer satisfaction is our priority.

We want you to feel confident when purchasing our kitchen essentials. If your order does not meet your expectations, we are happy to assist you with a return or refund request according to the policy below.

1. 30-Day Return Guarantee

We offer a 30-day return period from the date your order is delivered.

To be eligible for a return, your item must:

  • Be requested within 30 days of delivery
  • Be unused and in its original condition
  • Include original packaging and accessories
  • Include proof of purchase or order information

Returns that do not meet these requirements may not be accepted.

2. How To Request A Return

To start a return, please contact our customer support team:

Email:
service@girenavo.com

Please include:

  • Order number
  • Customer name
  • Email address used for purchase
  • Reason for return
  • Photos or videos if there is a product issue

Our team will review your request and provide return instructions.

Please do not send products back before receiving return approval from Girenavo.

3. Return Shipping

For general returns due to personal preference or change of mind:

  • Customers are responsible for return shipping costs.
  • Original shipping fees are non-refundable.

If the return is caused by:

  • Incorrect item received
  • Damaged product
  • Manufacturing defect

Girenavo will review the issue and provide an appropriate solution.

4. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive a product that is:

  • Damaged during delivery
  • Defective
  • Missing parts
  • Different from the item ordered

Please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Order number
  • Photos of the product
  • Photos of the packaging
  • Description of the problem

Our support team will evaluate your request and arrange a replacement, refund, or other suitable solution.

5. Refund Process

Once your returned item is received and inspected, we will notify you of the refund status.

If your return is approved:

  • Your refund will be issued to the original payment method.
  • Refund processing will begin within 7 business days after approval.

Please note that your bank or payment provider may require additional time to reflect the refund in your account.

6. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Products damaged due to misuse or improper handling
  • Items without original packaging
  • Items showing signs of excessive use
  • Clearance or final sale products (if applicable)

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

7. Exchanges

Currently, Girenavo does not process direct exchanges.

If you would like a different product or replacement item:

  1. Request a return for your original order.
  2. Once approved, place a new order for the desired product.

Our customer support team will be happy to assist you throughout the process.

8. Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Cancellation requests must be submitted before your order enters the shipping process.

Once an order has been shipped, it cannot be cancelled and must follow our return process.

9. Contact Us

If you have any questions about returns or refunds, please contact:

Girenavo Customer Support

Email:
service@girenavo.com

Corporate Entity:
SHAMY TRADING CO

Registered Address:

SHOPNO.7 G/F SING SHING BLDG
SHEK YAM RD
KWAI CHUNG NT

Client Hotline: +1 4757550193