Shipping Policy

Shipping Policy

Last Updated: August 13, 2026

At Girenavo, we are committed to providing a smooth and reliable delivery experience for every customer.

We carefully prepare and package each order to ensure your kitchen essentials arrive safely and ready to use.

Please review the shipping information below before placing your order.

1. Order Processing Time

Once your order is successfully placed and payment has been confirmed, our team will begin preparing your items.

Orders are typically processed within:

1–3 business days

During peak seasons, holidays, or promotional periods, processing times may take slightly longer.

Orders placed on weekends or public holidays will begin processing on the next business day.

2. Shipping Methods & Delivery Time

After your order has been processed and shipped, delivery times may vary depending on your location and shipping carrier.

Estimated delivery times:

United States

Standard Shipping:
7–15 business days

International Orders

Standard Shipping:
10–20 business days

Please note that delivery estimates do not include order processing time.

Actual delivery times may vary due to:

  • Weather conditions
  • Customs processing
  • Carrier delays
  • Peak shopping periods
  • Local delivery conditions

3. Shipping Costs

Shipping fees are calculated based on your order details and destination.

Any applicable shipping charges will be displayed during checkout before payment is completed.

From time to time, Girenavo may offer free shipping promotions. Any free shipping offers will be clearly displayed on our website.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow 24–72 hours for tracking information to become active after shipment.

You can use the tracking number provided in your email to monitor your package delivery progress.

5. Shipping Address Information

Please ensure all shipping information is accurate before completing your purchase.

Girenavo is not responsible for delays or delivery failures caused by:

  • Incorrect address information
  • Missing apartment/unit numbers
  • Incorrect postal codes
  • Unavailable recipients

If you notice an incorrect shipping address after placing your order, please contact us as soon as possible.

6. Customs, Duties & Taxes

For international orders, additional customs duties, taxes, or import fees may apply depending on your country or region.

These charges, if applicable, are the responsibility of the customer.

Girenavo is not responsible for delays caused by customs inspections or clearance procedures.

7. Split Shipments

To ensure faster delivery, orders containing multiple products may occasionally be shipped in separate packages.

If your order is shipped separately:

  • You may receive multiple tracking numbers.
  • Each package will be delivered independently.
  • You will not be charged additional shipping fees for split shipments caused by our fulfillment process.

8. Delayed or Lost Packages

While we work closely with reliable shipping partners, certain delays may occur due to circumstances outside of our control.

If your order has not arrived within the expected delivery timeframe, please contact our customer support team:

Email:
service@girenavo.com

We will assist you in checking the shipment status and working toward a resolution.

9. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Order number
  • Photos of the package and product
  • Description of the issue

Our support team will review your request and provide the appropriate solution.

10. Contact Us

If you have any questions regarding shipping, please contact:

Girenavo Customer Support

Email:
service@girenavo.com

Corporate Entity:
SHAMY TRADING CO

Registered Address:

SHOPNO.7 G/F SING SHING BLDG
SHEK YAM RD
KWAI CHUNG NT

Client Hotline: +1 4757550193